The Orlando International Airport is reporting another record year for the airport with a rolling 12-month total of 41.5 million passengers or a 10 percent increase over last year.
“The fiscal year report of over 41 million annual travelers at Orlando International certainly confirms the demand to continue our capital improvement program to meet our current and future transportation obligations to this community, our business partners and our passengers for years to come,” says Frank Kruppenbacher, Chairman of the Greater Orlando Aviation Authority.
Some highlights include a 15% jump in international visitors and a ten percent jump in domestic traffic. The news comes at a good time for OIA as the facility is currently undergoing a multi-billion dollar slate of renovations including an intermodal complex, a new south terminal, as well as other service and security upgrades to improve the OIA experience.
“To maintain a high-level of customer service during our growth, we are incorporating new technology, clarifying signage/wayfinding and employing multi-lingual ambassadors to assist with passengers from all over the world,” says Phil Brown, Executive Director of the Greater Orlando Aviation Authority. “These steps have helped make us the fourth best airport in the nation for overall customer service according to J.D. Power & Associates most recent survey.”